Privacy Policy
Another Way
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means Another Way ABN 19 254 776 176, including our sub brand Another Way Adventure Club.
Personal information
We respect your privacy
Another Way respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
Collection of Personal Information
Another Way may collect and store personal information that is reasonably necessary to provide our products and services.
The personal information we collect may include your name, phone number, postal address, email address, emergency contact details, payment information, and any other information required to communicate with you, process bookings or orders, and provide our services.
Where relevant to the activities or services we provide, including retreats, hikes, workshops and other experiences, we may collect health and medical information that you voluntarily provide with your consent. This may include medical conditions, allergies, medications, dietary requirements, injuries, physical limitations or other information necessary to assess your suitability for participation, manage foreseeable risks, respond to emergencies, make reasonable adjustments where appropriate, and promote the health and safety of participants and staff. We will only collect sensitive information where reasonably necessary for our functions and activities or as otherwise permitted or required by law.
We may also collect information when you provide feedback, participate in surveys or promotions, update your preferences, provide information about your personal or business affairs, communicate with our customer support team, or otherwise interact with us.
Additionally, we may collect any other information that you voluntarily provide through our website, social media channels, events or other communications with us.
If you choose not to provide personal information or health information requested by us, we may be unable to process your booking, assess your suitability for participation, provide appropriate support, communicate with you effectively, or allow you to participate safely in certain activities or experiences.
How We Collect Your Personal Information
Another Way collects personal information in a variety of ways, including when you interact with us electronically or in person, access our website, complete booking or registration forms, make a purchase, subscribe to our communications, participate in our events or programs, or otherwise engage with our services.
We may also collect personal information through trusted third-party providers, including booking platforms, payment processors, event registration systems, referral partners, survey tools and other service providers acting on our behalf. We may also receive personal information from another person acting on your behalf where you have authorised them to do so.
Where we receive personal information from a third party, we will handle and protect that information in accordance with this Privacy Policy and applicable privacy laws.
Use of your personal information
Another Way may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Another Way may contact you by telephone, email, SMS or mail in relation to our services and, where permitted, to provide information about products, services or events that may be of interest to you. You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting us directly via email at hello@anotherway.au
Disclosure of your personal information
We may disclose your personal information to our employees, contractors, activity facilitators, insurers, professional advisers, agents, suppliers, subcontractors, booking providers, payment processors and other service providers where reasonably necessary to provide our services or for the purposes set out in this Policy.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Where reasonably necessary to protect your health or safety or the health and safety of others, we may disclose relevant personal or health information to emergency services, medical practitioners, hospitals or your nominated emergency contact.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Another Way, www.anotherway.au, its customers or third parties.
Information that we collect may from time to time be stored, processed or transferred outside Australia through our third-party service providers. Where this occurs, we take reasonable steps to ensure that those providers handle your personal information in a manner consistent with Australian privacy laws.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal information
Another Way is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with our legal and regulatory obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@anotherway.au.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practises, please feel free to send in details of your complaints to our team at: Email: hello@anotherway.au
We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Website
When you visit our website - When you come to our website (www.anotherway.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies - We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
Third party sites - Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Another Way is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
The current version of this Privacy Policy will always be available on our website and will include the date it was last updated.
Last Updated: 10 June 2026